Frequently Asked Questions

Questions related to ordering

How do I request larger quantities than those available on the website?

If you require larger quantities than available on the website please fill out the form for “Bulk Order” or contact us directly at

Our team will then be in touch with more information regarding quantities available and pricing.

Bulk order

Is it possible to request a sample?

If you wish to request a sample, please make sure to click on the button below.

Request sample

Who do I contact for product related questions?

If you wish to request information regarding our products, please fill out the contact form and choose the topic “product”. One of our team members will get back to you shortly

How can I change my order?

Please fill out the contact form, and select the topic “order”. One of of our team members will get back to you shortly

Can I cancel an order or parts of it?

Please fill out the contact form, and select the topic “order”. One of of our team members will get back to you shortly.

How can I track my order?

When your order is confirmed, you will be sent a tracking number and a link to follow your order at all times.
You can also request information via our contact form, by choosing the topic “Order

What is the delivery time?
Products in stock will be shipped in 2-5 days depending on the region your company is based in. However, please note that lead time for delivery can take up to 30 days in certain cases. You will be notified if that is the case. These time limits are indicative and shall in no case constitue a firm commitment from us.

What are the shipping costs?

The shipping cost will depend on the shipping country and region. The rates are fixed depending on whether your are located in France (€45), the European Union/UK/Middle East (€75), or in the United States or Asia (€100)

If you order via the website, you will be informed of the shipping cost at check out.
If your order has been placed through one of our sales representatives, you will be informed of the shipping cost when receiving your quote.

What is the return policy?

If you receive a damaged product, we will replace it. However, no refund will be conducted. To notify our team of a damaged product, please fill out the contact form and choose the topic “order”

Who do I contact if I wish to submit a claim?

In order to submit a claim, you can either fill out the contact form on our website, and choose the category ‘claim’, or send us an email using the following address: 

Questions related to our products

Our growth factors and cytokines are biorisk-free as they are produced in the seeds of Camelina Sativa. They are therefore animal-free, void of antibiotics, endotoxin-free, pyrogenic and pro-inflammatory-free, void of bacteria, viruses, and prions and are eukaryotic folded and glycosylated.

We are currently in the process of establishing a GMP compliant production facility to produce biorisk-free cGMP growth factors and cytokines in our facility in Strasbourg, France. Our current biorisk-free products nonetheless represent a significant improvement in safety over products produced using traditional production platforms based on bioreactors and other expression hosts.

Core Biogenesis offers its customers effective, pure, and safe products. We carry out rigorous analysis of our products, including purity assessment to assure our customers high quality products. Our growth factors are tested for biological activity by independent third-party companies or laboratories. This information is provided in a data sheet for each batch of every product.

The QC testing backing our products has assessed to date, full performance and maintenance of the stated bioactivity for up to 6 months since product release. We are currently determining the full shelf-life of our products before and after reconstitution for up to 2 years. Core Biogenesis believes in total transparency about our products and data. For any further requirements or technical assistance, please email us at or fill out our contact form.

Yes, our products are sold in larger quantities depending on customers‘ requests. For inquiries concerning bulk orders, either fill out the bulk order request form, or please contact

Bulk order request

The expiration date is indicated on the vial label. For most of our products, we guarantee stability as supplied for up to 6 months when stored at -20ºC to -80ºC